What payment methods are available?
You can pay using various payment methods:
iDEAL
Bancontact
We also accept Mastercard, Visa, and American Express.
Klarna – Pay Later.

How long does it take for my payment to be processed?
If you pay via iDEAL, the payment will be credited to our account immediately, provided that the payment is made from a Dutch bank account. If you make the payment from a foreign bank account, such as a Belgian bank account, it may take 1 to 2 business days for the payment to be processed.

Price Information
The prices displayed by QueenyDollsEmpire on our website include 21% VAT and exclude shipping costs.

How do I use a discount code or promotional code?
You can redeem a discount code or promotional code in your shopping cart. Enter the code and click “Apply”.

My Package
You will receive a confirmation email from us once your package has been shipped.
You can track your package using the Track & Trace code.
The Track & Trace code can be found in the email you receive.

Delivery Time
Orders within the Netherlands are generally delivered by PostNL within 1 to 2 business days after receipt of the order.
Orders to Belgium, Germany, and other European countries are generally delivered within 2 to 3 business days after receipt of the order.
For worldwide shipping, we kindly ask you to contact us for more information.

*We are however not responsible for delays or errors by Post NL.

I received a product that I did not order?
Unfortunately, it can sometimes happen that you have received a product you did not order. It is best to contact us so we can solve this as soon as possible.

How can I return a product?
You have 14 days from the time you receive the product to return the product.

You must return the product to us “by registered mail” or by sending us a proof of shipment (Track & Trace); provided that this return complies with the conditions, as stated in our General Terms and Conditions Art. 6 and 7. You must also enclose a fully completed return form with the return shipment.

After receipt of the product and provided that it complies with the conditions for “returning products” as set out in Articles 6 and 7 of our General Terms and Conditions, we will refund the payment, including the original shipping costs, no later than fourteen (14) days after receipt of the returned product. Only the costs for returning the product (from your address to our address) are at your own expense.
In the event of a return, we will process the refund as soon as possible, but no later than 14 days after receipt of the returned product, to the bank account used for the original payment, including the original shipping costs.

How can I exchange a product for another size or color?

You have 14 days from the time you receive the product to exchange the product.

The product you wish to exchange must be returned to us “by registered mail” or by sending a proof of shipment (Track&Trace); provided that this return shipment meets the conditions “returning products” mentioned in our General Terms and Conditions Art. 6 and 7. You bear the costs for the return shipment yourself.

After receipt of the product, we will ship you the new product in your desired other size or color as soon as possible but at the latest within 14 days. We will pay the shipping costs once.

We ask that in either case “return or exchange” please contact us and include a completed return form with your return shipment to us.

General Return Address:
QueenyDollsEmpire
Rijnstraat 165
1076 HD Amsterdam
info@queenydollsempire.com
Phone: +31623990380 Van 10:00 uur tot 18:00 uur

Faja is the Spanish word for corset or pressure suit. The Faja originated in Colombia. After a cosmetic or aesthetic procedure such as liposuction, tummy tuck, BBL ( Brasilian Butt Lift ) doctors recommend wearing a Faja to reduce swelling and ensure that the skin draws well to the muscle tissue.

However, its medical use expanded to the general female population, as Colombian women realized that the Faja could also serve to accentuate their natural shapes or wearing it after pregnancy could help regain the old figure quickly.

As a result, various types of Fajas and Shapewear were developed and are now worn by millions of women and men worldwide who have undergone cosmetic or aesthetic procedures, as well as for body contouring purposes.
Shapewear includes a variety of garments designed to enhance and shape the body while also helping to create a slimmer appearance.

Most Fajas are made from Powernet. Powernet is a specialized compression fabric that provides a high-quality shaping effect.
Powernet is manufactured in different compression levels (compression refers to the amount of pressure applied to the body).
The lining is often made from hypoallergenic cotton or Cool-Touch Lycra.

High compression: provides a high level of pressure to the body while wearing the garment.
Medium compression: provides a moderate level of pressure to the body while wearing the garment.

There are also Fajas made of Powernet with a coated Cool-touch Lycra, which feels fresh and cool to the skin.

Powernet fabric may also feature VITAVIT technology. These are microcapsules that, when worn and in contact with the skin, gradually release a substance that hydrates the skin.

Most Fajas are made from Powernet. Powernet is a specialized compression fabric that provides a high-quality shaping effect.
Powernet is manufactured in different compression levels (compression refers to the amount of pressure applied to the body).
The lining is often made from hypoallergenic cotton or Cool-Touch Lycra.

High compression: provides a high level of pressure to the body while wearing the garment.
Medium compression: provides a moderate level of pressure to the body while wearing the garment.

There are also Fajas made of Powernet with a coated Cool-touch Lycra, which feels fresh and cool to the skin.

Powernet fabric may also feature VITAVIT technology. These are microcapsules that, when worn and in contact with the skin, gradually release a substance that hydrates the skin.

Because of the fabric that Fajas, as well as Shaperwear clothing is made of, it is often the case that the sizes of the Fajas and Shapewear clothing will turn out differently than standard clothing sizes.

We would therefore recommend measuring the relevant body measurements and comparing them with the sizes listed on the size chart of the Shapewear brand of your choice, in order to choose the right size.

For more advice in terms of sizes or other questions about our products, please contact us so that we can assist or advise you with this.

The warranty conditions for our Fajas and Shapewear apply in the following cases: damage to the fastener or zipper, or perforation of the fabric (defect in the weave structure). Fasteners have a 20-day warranty period, while other aspects have a maximum 24-hour warranty to check for any defects.