Terms and Conditions for Returns & Exchanges

• Certain products, such as Lipofoam, creams, supplements, and other sealed products, are excluded from the right of withdrawal for hygiene and health protection reasons once the seal has been broken. These products can no longer be returned after opening. Semi custom-made Fajas, which are produced based on specific measurements or customer preferences, are also excluded from the right of withdrawal. Products excluded from the right of withdrawal are clearly indicated in the webshop.

• The item must be unused and must not show any signs of use or wear (trying on the item is, of course, permitted). We reserve the right to refuse returned items if stains, odors, hair, damage, or other signs of use are detected, or if there is reason to believe that the item has already been used or has been damaged beyond our control.

• The item must be returned in its original packaging, including all attached labels and tags.

• The item must be returned to us with proof of shipment.

• The costs of returning the item, as well as the shipping risk during the return process, are entirely the responsibility of the customer.

• After the expiration of the 14-day return period, it will no longer be possible to exchange or return an item.

• To exchange or return an item, the return form must be completed in full and included with the item being returned.

In the case of an exchange, we will cover the shipping costs for sending the replacement item once.

In the event of a return, we will refund the purchase price including the original shipping costs as soon as possible, but no later than 14 days after receipt, via the same payment method used for the original transaction, once we have received and inspected the item in good condition.